At Radiance software, we are dedicated to offering a reliable and straightforward shopping experience. We value fairness and transparency in addressing any concerns our customers may have. Our Grievance Redressal Policy is crafted to ensure that your issues are handled promptly, professionally, and in line with applicable laws.  

What Constitutes a Grievance?  

A grievance refers to any dissatisfaction or problem arising from a product or service purchased through our platform, where you seek a resolution. This may include issues like product defects or quality concerns, delayed or incorrect deliveries, payment complications, challenges with returns, refunds, or exchanges, dissatisfaction with customer support, or questions about our policies.  

H ow to Submit a Grievance  

If you face any issues, we encourage you to contact us through our support channels by following these steps:  

• Visit Our Support Section:    Head over to the “Help Centre” or “Contact Us” page on our website or app.    
   
• Select Your Issue:    Choose the category or topic that best matches your concern.    
   
• Submit Your Details:  Provide complete information including your order ID, a description of the problem, and any supporting documents or images.  

Once submitted, our support team will review your grievance and respond accordingly.  

Escalation to the Grievance Officer  

If your concern isn’t resolved to your satisfaction by our customer service team, you can escalate it to our designated Grievance Officer. This is in accordance with the Information Technology Act, 2000, and other relevant laws.  

To ensure transparency and accountability, Trendsflare has appointed a dedicated Grievance Redressal Officer responsible for overseeing complaint resolution and addressing unresolved or escalated matters. You can reach the Grievance Officer via email at radiancesoftware55@gmail.com.  

How We Handle Grievances  

• Acknowledgement:    We will confirm receipt of your grievance within 48 hours via email.    
   
• Reference ID: A unique grievance ticket number will be generated and shared with you to track the progress.    
   
• Resolution Timeline:    Our team, together with the Grievance Officer, strives to resolve your issue as quickly as possible, typically within 7 working days or as required by law.    
   
• Ongoing Updates:    You will receive regular updates on your grievance through your preferred communication channel.  

Closing the Grievance  

A grievance will be marked as resolved in these cases:  

• When you receive a satisfactory response from our team or Grievance Officer.    
   
• If you do not respond to our communications within a reasonable time after a resolution has been proposed.    
   
• When a final resolution has been communicated in line with our policies and legal requirements.  

Contact Information  

For further questions or to raise a grievance, please contact us at radiancesoftware55@gmail.com.  

Note  

This policy may be updated periodically. For the latest version, please refer to our Terms of Use and Privacy Policy pages.