At Trendsflare, operated by Radiance software, we strive to provide a hassle-free and enjoyable shopping experience. In this policy, “we,” “us,” and “our” refer to Radiance software, while “you,” “your,” and “user” refer to our valued customers. We understand that sometimes plans change, and you might need to cancel an order. Below is our cancellation policy to guide you through the process:
You may cancel your order within 24 hours of placing it or before it has been dispatched, whichever comes first.
To request a cancellation, please contact our customer support team via email.
If your cancellation request is accepted, a full refund will be issued to your original payment method within 5 to 7 business days .
Once your order has been shipped, cancellation is no longer possible. However, you can initiate a return after delivery following our Return & Refund Policy.
Currently, we do not support changes to items or delivery addresses once an order is placed. If you need to make changes, please cancel the eligible order and place a new one.
For cancellation requests, get in touch with our support team at: radiancesoftware55@gmail.com
We appreciate your understanding and ongoing support. If you have any questions, feel free to contact us anytime.