Always check the care label first. Use cold water and gentle detergent to keep colors bright.

No, some need low heat or none. Use a cloth to protect delicate materials.

Turn clothes inside out before washing. Avoid drying under direct sunlight to keep colors vivid

Hang structured items like jackets and shirts. Fold knits and delicate fabrics to keep shape.

Email your return request along with your Order ID and reason to radiancesoftware55@gmail.com. If the product is damaged or incorrect, include clear photos. 

Items must be unused, unwashed, and in original condition with all tags, labels, and packaging intact. Worn, cleaned, or altered products cannot be returned.

After inspection and approval, refunds are processed to your original payment method within 5 to 7 business days. You will receive email confirmation.

Yes, partial refunds may be offered if the item has minor damage or missing packaging, based on our discretion.

A grievance is any dissatisfaction related to products or services, including defects, delivery issues, payment problems, return or refund difficulties, or customer service concerns.

Visit the “Help Centre” or “Contact Us” section on our website or app, select the relevant category, and submit your complaint with all necessary details.

You can escalate the issue to our Grievance Officer via radiancesoftware55@gmail.com, as per the Information Technology Act and other regulations. 

We will acknowledge your grievance within 48 hours via email and provide a unique grievance ID for tracking.